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Shipping and Returns

Last updated July 09, 2020

 

SHIPPING

Please allow (2) business days for order processing. Your order will be shipped via USPS Standard or Expedited service in the U.S.. Shipping can vary depending on seasonal orders, weekends, and holidays. Please allow 4-7 business days for delivery. When your package has shipped, you will receive an email with your USPS tracking number.

 

EXCLUDED STATES

We cannot ship to the following states: CT, FL, GA, IL, MA, MD, NJ, NM, NV, NY, OH, OR, PA, TX, and VA.

 

LOST PACKAGES

If a package says “delivered” on the USPS tracking information provided but is not present, contact us at hello@kurvanacbd.com and we will assist in contacting USPS about the situation; however, KurvanaCBD is not responsible for lost packages that say “delivered” and confirm the address of the recipient.

For packages sent to the wrong address, we will reship the package at no additional cost if the correct shipping address was provided at the time of purchase. If the incorrect address was provided, we will reship the package for the cost of the redelivery once we receive the original package back. Please verify your correct shipping address is provided when placing order. If an invalid address is provided (one that the USPS cannot recognize) then your shipment will be delayed until new address is provided.

 

DAMAGED PACKAGES

If something happens to your package during transit, please email us at hello@kurvanacbd.com within 5 days of receiving the package with images of damage and description of the situation. After the 5 day period of receiving your package we assume that it arrived safely with all products ordered.

 

REFUNDS AND EXCHANGES

 

At KurvanaCBD, we stand behind our products 100%. If any product doesn't meet your expectations, send it back within the first 30 days of delivery and we will happily give you the opportunity to exchange for another product or receive a full refund. If 30 days have passed since your original purchase date, we will be unable to offer you a refund or exchange. We will do our best to treat every refund or exchange request reasonably and fairly.

 

To be eligible for a refund or exchange, your item(s) must be unused and in their original packaging. Once your refund or exchange request is received and approved, we will notify you via email that a refund of the purchase price will be processed back to your original form of payment and will be posted to your account within 30 days.

Please email us at hello@kurvanacbd.com to request a refund or exchange.

 

REFUND PROCESSING

Please allow 7-10 days for the refund to show up in your account. Prior to contacting us we kindly ask that you:

  • Double check your bank or credit card account.
  • Contact your bank or your credit card company as most banks take several days for a processed credit to be posted to your account.

If you have taken the above steps and still have concerns, please contact us promptly at hello@kurvanacbd.com.

 

HOW TO CANCEL AN ORDER

Orders can be cancelled up to 2 days after the original purchase is made. If you need to cancel an order, please email us at hello@kurvanacbd.com.

 

PAYMENT

We gladly accept Visa, Mastercard, and Discover. Charges to your credit card will appear as “KurvanaCBD”. We do not accept other forms of payment at this time.